Once a shipping claim is reported it will go through the following process.
Once the claim form has been submitted, You will get an update in 1-4 hours via email with more information about your claim.
You can also log in to your account and check the status of your claim under Return Status / History:
or
If Denied
Your claim has been declined and at that point no further resolution will be taken.
At Kryptex Miners, we strive to deliver your packages promptly. Our system offers the best-estimated arrival date, but please be aware that factors such as order issues, inventory shortages, or credit card verification issues can cause delays and affect the estimated arrival date.
Our 1-5 business day order processing time is separate from the shipping timeframe, ensuring we prepare your order correctly before shipment.
A “Business Day” means any day other than a Saturday, Sunday, U.S. federal holiday, or any other holiday observed by Kryptex Miners.
Please note that if a Kryptex Miners-observed holiday falls on a Saturday, Kryptex Miners generally observes the holiday on the preceding Friday.
1. Find your order.
Sign in and open your order history. If you checked out as a guest, use Find Your Order instead.
2. Click Delivery Issues on your order.
The button sits at the top-right of the order, next to Refund, Replace, and Get Product Help.
3. Select the affected items.
Check each item that has an issue.
4. Pick a reason and add details.
Choose the reason that fits, then describe what happened so our team can help quickly.
5. Submit your request.
We’ll email you with refund or replacement details — typically within 2–3 business days.
• Damaged — the item or its packaging arrived broken. Include clear photos of both the item and the shipping box (even if the box looks fine on the outside). You may be asked to return the item; if so, we’ll email a free return label.
• Lost Shipment — tracking says delivered, but you never received the package. If other items in the order need to be reported for a different reason, file those as a separate request.
• Missing Item — the package arrived but one or more items inside are missing.
How long does processing take?
Once we receive your request, we’ll process it within 2–3 business days. You’ll get one email when the request is issued and another once it’s been processed. If we need more time, we’ll let you know by email.
Do I have to return multiple items separately?
If your items shipped in separate boxes, yes — each box ships back on its own return label. Items that arrived in the same box can usually go back together.
If an item is missing from your order, please follow the below steps:
To calculate the shipping for your order, continue through checkout to the Delivery stage. All available shipping methods and fees will be updated according to your Zip/Postal Code.
Large Item Delivery is the shipping method we use for large items, such as TVs and appliances.
| Options | Details |
|---|---|
| Front Door | The driver will bring the item to your front door. They will not unpack the item. |
| White Glove | The driver will bring the item into the room of your choice, unpack it and dispose of any packaging you do not want (this is not always recommended, in case you need to return the item). |
Phone: +1 (226) 793-0268
Email: info@kryptexminers.com
Address: 1030 86th St, Brooklyn, NY 11228, United States